Kdence is committed to being clear and direct about how we handle your data. This policy explains what we collect, why we collect it, and what we do with it.
This Privacy Policy applies to Kdence and describes how we collect, use, store, and share information when you use our website, services, or engage with us in any capacity.
By using Kdence, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Kdence provides AI-powered automations, agents, and workflows for B2B marketing teams. As part of delivering these services, we handle business data provided by our clients during the onboarding and configuration process. We take that responsibility seriously.
We collect information in two ways: information you provide directly to us, and information collected automatically when you use our services.
Information you provide directly:
Information collected automatically:
We use the information we collect for specific, legitimate purposes. We do not sell your data. We do not use your data for advertising. Here is what we do use it for:
We will not use your business data to train general-purpose AI models or share it with third parties for their own use. Your business data is used only to configure and run the automations you have engaged us to build.
Your company data is used exclusively to configure and run your specific automations. It is never used to train shared models or shared with other Kdence clients.
A core part of what Kdence does is using your business data to train and configure AI automations specifically for your company. This is what makes the output reflect your business rather than generic averages.
The data you provide during onboarding, including brand guidelines, past content, sales transcripts, customer conversations, and competitive context, is:
We work with third-party AI infrastructure providers, including Anthropic and others, to power our automations. Data passed to these services is governed by their respective privacy policies, and we only share the minimum data necessary to operate your automations.
We do not sell, rent, or trade your personal or business information. We share your information only in the following limited circumstances:
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
For active clients, we retain business data for the duration of the engagement and for a reasonable period afterward to support your account.
If you request deletion of your data, we will delete or anonymize it within 30 days, except where we are legally required to retain it.
Contact information for early access requests is retained until you unsubscribe or ask us to remove it.
Depending on where you are located, you may have certain rights regarding your personal data. These may include:
To exercise any of these rights, contact us at hello.kdenceai@gmail.com. We will respond to your request within 30 days.
We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal and business information against unauthorized access, alteration, disclosure, or destruction.
These measures include encrypted data transmission, access controls limiting who can access your data, and regular review of our security practices.
No method of transmission over the internet or method of electronic storage is completely secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security.
If you become aware of any security breach or have concerns about the security of your data, please contact us immediately at hello.kdenceai@gmail.com.
We use cookies and similar tracking technologies to understand how people use our website and to improve your experience.
We use the following types of cookies:
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If you have questions about this Privacy Policy, your data, or how we handle information, please contact us:
We may update this Privacy Policy from time to time. When we make significant changes, we will notify active clients by email. The effective date at the top of this page will always reflect when the policy was last updated.