By using Kdence, you agree to these terms. Please read them carefully before engaging our services or accessing our website.
These Terms of Service govern your use of Kdence, including our website, services, automations, and any related products or communications. By accessing or using our services, you agree to be bound by these terms.
If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms. If you do not have such authority, or if you do not agree with these terms, you must not use our services.
These terms apply to all visitors, clients, and others who access or use Kdence services.
Kdence provides pre-built AI-powered automations, agents, workflows, and related services for B2B marketing teams. Our services include:
The specific scope of services, deliverables, timelines, and pricing for each engagement will be agreed upon between you and Kdence prior to commencing work.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of any significant changes that affect active client engagements.
Some aspects of our services may require you to provide contact information or engage with us directly. You agree to provide accurate, current, and complete information when requested.
You are responsible for maintaining the confidentiality of any credentials or access granted to you as part of your engagement with Kdence, and for all activities that occur under your account or access.
You must notify us immediately of any unauthorized use of your account or any other breach of security. Kdence will not be liable for any loss or damage arising from your failure to comply with this obligation.
Kdence charges a one-time setup fee for each automation, reflecting the work involved in configuring, training, and onboarding the automation to your specific business. Fees are communicated and agreed upon before any work begins.
Payment terms are as follows:
We reserve the right to update our pricing for new engagements at any time. Pricing for active engagements will not change without your agreement.
You retain ownership of all data, content, and materials you provide to Kdence, including brand guidelines, past content, customer data, sales transcripts, and any other business information shared during onboarding or engagement.
By providing data to Kdence, you grant us a limited, non-exclusive license to use that data solely for the purpose of configuring, training, and operating the automations we build for you. This license does not extend to any other use.
You represent and warrant that:
We will handle your data in accordance with our Privacy Policy. We will not use your data for any purpose beyond delivering your services, and we will not share it with other clients or third parties except as described in our Privacy Policy.
Kdence retains ownership of the underlying methodology, frameworks, prompt architecture, and technical infrastructure used to build and operate our automations. This includes the general-purpose systems, workflows, and know-how developed by Kdence.
The specific configuration, training data, and customizations built for your business are yours. You own the output generated by automations configured for your business.
Nothing in these terms transfers ownership of Kdence's core intellectual property to you, and nothing transfers ownership of your business data or brand assets to Kdence.
The Kdence name, logo, and brand are trademarks of Kdence. You may not use our trademarks without our prior written permission.
You agree to use Kdence services only for lawful purposes and in accordance with these terms. You must not use our services to:
We reserve the right to suspend or terminate your access to our services if we determine, in our sole discretion, that you have violated these acceptable use terms.
Kdence services are provided on an "as is" and "as available" basis. While we work hard to deliver high-quality, accurate, and useful outputs, we make no warranty that:
AI-generated content should be reviewed by your team before publication or use. You are responsible for reviewing and approving any output before acting on it or sharing it externally.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, Kdence and its team members will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of our services.
Our total liability to you for any claims arising from your use of our services will not exceed the total amount paid by you to Kdence in the three months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain types of liability, so some of these limitations may not apply to you.
Either party may terminate an engagement in accordance with the terms agreed at the start of that engagement.
Kdence reserves the right to suspend or terminate access to our services immediately, without notice, if we determine that you have violated these terms or are using our services in a way that could harm Kdence or others.
Upon termination of an engagement, your right to use any services or access associated with that engagement will cease. Provisions of these terms that by their nature should survive termination will do so, including ownership provisions, disclaimers, and limitations of liability.
We will return or delete your business data upon request following termination, subject to any legal retention requirements.
These terms are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our services will be resolved through good-faith negotiation first. If a dispute cannot be resolved informally, it will be submitted to binding arbitration.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
We may update these Terms of Service from time to time. When we make material changes, we will update the effective date at the top of this page and notify active clients by email.
Your continued use of our services after changes become effective constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you should stop using our services.
We encourage you to review these terms periodically to stay informed of any updates.
If you have questions about these Terms of Service or need to contact us regarding a legal matter, please reach out:
We will do our best to respond to all inquiries within a reasonable time.